Refund and Returns Policy

1. Overview

This Refund and Returns Policy (“Policy”) governs the procedures for returning products purchased from dinnerset (“we”, “us”, or “our”) through the website https://www.dinnerset.store (“Website”). By placing an order, you agree to the terms set out below.

2. Eligibility for Returns

2.1 General Conditions

To be eligible for a return, the item must be:

• Unopened, unused, and in its original packaging.
• Returned within 30 calendar days from the date of delivery.
• Accompanied by a proof of purchase (order number or receipt).

2.2 Non‑eligible Items

The following items cannot be returned or refunded:

• Custom or personalized products.
• Perishable goods, including food and beverages.
• Items marked as final sale.

3. Return Process

3.1 Initiating a Return

Contact our Customer Service team at [email protected] or call +1 (623) 209-2482to request a Return Merchandise Authorization (RMA) number. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

After receiving an RMA number, pack the item securely and include the RMA number on the outside of the package. Ship the package to the following address:

8965 East 22nd Road, Phoenix, Arizona 85048, United States

You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method within 10 business days after we have received and inspected the returned item.

4.2 Partial Refunds

We may issue a partial refund if the returned item shows signs of use, damage, or missing accessories.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the return process above and place a new order for the desired product. We will process the exchange once the original item is received and approved.

6. Shipping Costs

Original shipping charges are non‑refundable unless the return is a result of our error (e.g., wrong item shipped, defective product).

7. User Responsibilities

• Provide accurate contact and shipping information.
• Comply with the return timeline and packaging requirements.
• Ensure that the returned product is not altered, repaired, or combined with other items.

8. Contact Information

For any questions regarding this Policy, please contact us at:

• Email: [email protected]
• Phone: +1 (623) 209-2482
• Address: 8965 East 22nd Road, Phoenix, Arizona 85048, United States

9. Legal Disclaimer

This Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to modify this Policy at any time without prior notice. Continued use of the Website after changes constitutes acceptance of the revised terms.